In my world, conversation is suddenly a very hot topic; I’m suddenly sitting down with my institutional customers and they are all talking about how they can build business and technical systems that make conversation easier – with customers, with employees, with vendors, investors and stakeholders.
And everyone is excited about it, which worries me, because it suddenly feels like the ‘concept of the day,’ which we all know will be replaced by a new one tomorrow. And I think it would be a very bad thing if that happened, because I think the idea of making ‘conversation’ the center of our public activities is a very good thing. Why, you ask?
A starting point ought to understanding what conversation really is. Because when I ask people to tell me what ‘conversation’ is so we can design systems to make it easier,
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