I push my clients hard on the issue of active engagement and moderation as a way of setting tone – and elevating quality – in communities.
A great article today in Slate talks about what that looks like when it works:
Why is the Internet the place where civil discussion goes to die? It must be something in the tubes. Before there even was a mainstream Internet, in 1990, Electronic Frontier Foundation attorney Mike Godwin coined Godwin’s Law: “As a Usenet discussion grows longer, the probability of a comparison involving Nazis or Hitler approaches one.” If you put a group of slightly asocial, opinionated people behind usernames, the conversation descends into flame wars and miscellaneous insanity.
And everyone who had led communities knows what that’s like…but with a lot of effort,