…a continuation of the earlier post about what I’m going to tell a class of undergraduate system engineers)
Let’s talk about people first.
Immanuel Kant had a great quote that you should memorize: “Of the crooked timber of humanity, no straight thing is ever made.” (Idea for a General History with a Cosmopolitan Purpose)
He’s right. No one is perfect, and nothing any person makes is perfect. When we start doing things that involve more than one person, the imperfections multiply.
Even if it’s one maker and one customer
• The customer doesn’t always know exactly what they want
• The customer can’t always articulate what they want
• The maker doesn’t always understand what the customer wants
• The maker can’t always make the materials do what the customer wants
• The maker can run out of time or resources